Customer Service

Excellent customer service is just one of the many things that sets Solaris Financial apart from our competitors...and with 99% of customer service requests resolved in 8 hours or less we can be proud of our one-call resolution initiative.

With some of the most experienced and highly trained customer service representatives in the industry, our 24/7 call center is there to assist you at any time and for any reason. Our commitment to customer service is so great that we don't even let our customer service representatives take their first phone call until they’ve had eight weeks of intensive, classroom training…so by the time they take your call, they’re experienced, seasoned professionals.

Our Products group works closely with industry-leading equipment manufacturers to ensure that you have the highest-quality, highest-performing equipment in the industry.

Commitment to Service

Service Quality Performance

We strive to have the lowest chargeback-to-sales ratio.

Gold Quality Service

Our customers commend us on providing gold quality service 24/7 365 days a year

New product solutions

Data Breach Protection

Add to your existing fraud defenses with our comprehensive program.