If accepting payments by telephone and mail-order as your primary sales channel, as an alternative channel that some of your customers prefer or only as a back-up option for those odd occasions when your Internet site or payment terminal is not working, we can meet your needs in the most cost-effective way.
Products & Services
Telephone and Mail-Order Payments
Hosted Call Center Solution
Our Hosted Call Center service requires only a Merchant Account and access to the Internet to use. Suitable for both small and large-scale operations, this solution enables transaction logging by operator and provides you with 24/7 online reporting and transaction management. Much of the work involved in ensuring the cardholder details you process are secure and that your operation meets card scheme data protection standards is automatically taken care of using this solution. It's very simple and it's very secure.
"Direct" Solution for Third-Party and Bespoke Call Centers
For very close integration with in-house ordering inventory and CRM systems, you may want an "invisible" payment service that takes care of payment authorization and processing in the background while your call center operators use a console designed to maximize speed and order throughput. Using Bibit, our corporate payment gateway, you can integrate our payment processing service using industry-standard data and connection protocols. This brings with it acceptance of the widest range of payment methods local and international, over 120 currencies, cross-border trading and reconciliation, risk management and much more. Technical experts are at hand to help you plan the integration and make it happen.
Occasional and Back-Up Payment Channel
Both our Internet and Face-to-Face payment services also enable you to accept payments by telephone and mail-order. The facilities they provide are appropriate if you are not expecting to accept large numbers of payments in this way. The range of payment types and currencies you can accept are similar and the transactions are reported in the same way as other payments using those services.
If you already use both Internet and face-to-face payments you will benefit most from our Mail and Telephone Order (MOTO) payment service. Its very easy to set-up and use. The Mail and Telephone Order (MOTO) payment service can be used as an add-on to our Internet payment services with the added benefit that the reporting tools are shared so accounting and reconciliation is a little easier than with two separate systems.
If you use only internet or only face-to-face but want to add telephone and mail order as an alternative for your customers or as a backup when your preferred system is not available, you have the option to add the service when you sign up for the internet or face-to-face payment services.
